Privacy Policy

Introduction and Overview

At Fyren Korr, we understand that your privacy is fundamental to your trust in our debt management services. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you use our platform, visit our website, or engage with our educational resources.

We believe transparency is key to building lasting relationships with our clients. That's why we've structured this policy to give you complete visibility into our data practices. Whether you're just browsing our learning materials or actively working on your debt management strategy, we want you to feel confident about how your information is handled.

Information We Collect

Understanding what information we collect helps you make informed decisions about sharing your data with us. We collect information through various touchpoints during your journey with Fyren Korr.

Personal Contact Information: This includes your name, email address, phone number, and postal address. We collect this when you sign up for our services, download resources, or contact our support team. Your contact details help us provide personalized debt management guidance and keep you informed about relevant updates.

Financial Information: To provide effective debt management strategies, we may collect information about your income, expenses, existing debts, and financial goals. This sensitive information is encrypted and stored with the highest security standards. We only collect what's necessary to create your personalized debt management plan.

Technical and Usage Data: Our systems automatically collect information about how you interact with our platform, including pages visited, time spent on different sections, and features used. This helps us improve our services and create more relevant content for your debt management journey.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering better debt management services to you. We never use your data for purposes beyond what we've outlined here.

Your Privacy Rights

As a Fyren Korr user, you have comprehensive rights regarding your personal information. We've made it simple to exercise these rights and maintain control over your data.

Data Security and Protection

Protecting your financial information requires robust security measures at every level. We've implemented comprehensive safeguards that meet and exceed industry standards for financial services.

Encryption Standards: All sensitive data is encrypted using AES-256 encryption both in transit and at rest. Your financial information is protected with the same level of security used by major banks and financial institutions.

Access Controls: We maintain strict access controls ensuring only authorized personnel can access your information, and only for legitimate business purposes. All access is logged and regularly audited.

Regular Security Audits: Our security measures undergo regular testing and updates. We work with independent security experts to identify and address potential vulnerabilities before they become issues.

Incident Response: In the unlikely event of a security incident, we have established procedures to quickly contain any issues, assess impact, and notify affected users within 72 hours as required by law.

Data Sharing and Third Parties

We believe in being completely transparent about when and why we might share your information with third parties. Your trust is paramount, so we've kept these situations to an absolute minimum.

• Service Providers: We work with carefully vetted partners who help deliver our services, such as secure cloud hosting providers and payment processors. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.
• Legal Requirements: We may disclose information when required by South African law, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited from doing so.
• Business Transfers: If Fyren Korr is acquired or merged with another company, your information may be transferred as part of that transaction. You'll receive advance notice of any such changes.
• Your Consent: We may share information with your explicit consent for specific purposes, such as connecting you with debt counselors or financial advisors you've requested to work with.

We never sell your personal information to marketers, data brokers, or other third parties. Your financial data is not a commodity to be traded.

Data Retention and Deletion

We don't keep your information longer than necessary. Our data retention practices balance your privacy rights with legal requirements and the need to provide ongoing services.

Active Account Data: While your account is active, we retain the information necessary to provide our debt management services and maintain your personalized experience.

Inactive Accounts: If you haven't accessed your account for 24 months, we'll begin the process of securely deleting your personal information, retaining only what's legally required.

Legal Requirements: Some financial records must be retained for specific periods under South African law. We'll clearly communicate these requirements and delete information as soon as legally permissible.

Deletion Process: When data is scheduled for deletion, it's removed from all our systems, including backups, using secure deletion methods that make recovery impossible.

International Data Transfers

While Fyren Korr primarily operates within South Africa, some of our service providers may process data internationally. We ensure these transfers meet strict privacy and security standards.

Any international data transfer is protected by appropriate safeguards, including contractual protections, adequacy decisions, or other approved transfer mechanisms. Your data receives the same level of protection regardless of where it's processed.

We regularly review our international service providers to ensure they maintain adequate data protection standards and comply with applicable privacy laws.

Children's Privacy

Fyren Korr's debt management services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18 years of age.

If we discover that we've inadvertently collected information from someone under 18, we'll promptly delete that information from our systems. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Privacy Policy

As our services evolve and privacy laws change, we may need to update this privacy policy. We're committed to keeping you informed about any changes that affect how we handle your information.

Notification Process: We'll notify you of significant changes through email, in-app notifications, or prominently displayed notices on our website at least 30 days before changes take effect.

Your Options: If you disagree with changes to our privacy policy, you can choose to delete your account before the changes take effect. Continued use of our services after changes are implemented indicates your acceptance of the updated policy.

We maintain an archive of previous privacy policy versions, so you can always review what terms applied when you first joined Fyren Korr.